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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Juan Carlos

Juan Carlos

March 16, 2025

5  out of  5
rating by Juan Carlos
"Cotize con Raquel para obtener mi seguro y fue muy amable, atenta y paciente con todas mis preguntas."
We responded:
"Gracias por dejarnos ayudarle con su cotizacion. Raquel have un esfuerzo y trabajo en ayudarle con todas sus expectativas! -Logan Blackford State Farm Austin, Tx"
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Quintessa Lewis

March 13, 2025

5  out of  5
rating by Quintessa Lewis
"I've been with State Farm for 10years now I love the service that I recieve,not only are they accommodating in good service but also they are very caring, friendly,helpful and kind.they will help to make sure they can help you in finding what you need in auto insurance, home insurance, life insurance and so on ,for the 10yrs I've been with them it's like having a second family I get happy birthday messages, cards and emails honestly I have friends and family who don't do so well with that. moving forward I feel that the prices for my insurance needs work well for me and my family and would recommend anyone who is searching for insurance to give statefarm a try. And also be mindful taking someone else's word or opinion anytime on a negative review could not cost you, and it can cause you to definitely miss out on good things in life. Positive always is a good vibe ,and my vibe I get from every representative at state farm says everyone is welcome and we're here to help. I hope this review blesses someone in their insurance search."
We responded:
"Thank you for your kind words and for being a valued State Farm customer for 10 years! We’re so grateful for the trust you’ve placed in us with your auto, home, and life insurance needs. Providing caring, friendly, and reliable service is always our goal, and it means so much to hear that you feel like part of our State Farm family. Your positivity and support truly make a difference, and we appreciate you sharing your experience with others. If there’s ever anything we can do for you, we’re always here to help! -Logan Blackford State Farm Austin, Texas"
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sean newton

March 13, 2025

1  out of  5
rating by sean newton
"I had called State Farm a while back, trying to get a quote. I informed them that I had tickets and at the time the quote for me was too high yesterday I got a email. From Jerlyn saying that they can beat the Price I am paying currently all I would need to do is cancel my current policy which I did when I called back to get everything set up. The quote was $200 higher than they originally quoted me. I called a manager and got nowhere. These People screwed me over and now I’m left in the hole with no insurance. Please be very cautious when dealing with these POS"
We responded:
"We appreciate you sharing your experience. Our team is committed to providing the best service possible, and all feedback helps us continue to improve. -Logan Blackford State Farm Austin, Tx "
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michelle rincon

February 20, 2025

5  out of  5
rating by michelle rincon
"Mary was fanastic! She was experienced, professional and made the process easy. She took the time to explain my options and helped me find the best coverage. Highly recommend!"
We responded:
"Thank you for the kind words about Mary! We are glad to have her helping with all insurance needs and educating customers on what options are available . -Logan Blackford State Farm Austin, Tx "
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Justin Bruce

January 31, 2025

5  out of  5
rating by Justin Bruce
"Great service!"
We responded:
"Thank you so much for the kind review. We are always striving to offer the best service while helping customers with their insurance needs. -Logan Blackford State Farm Austin, Texas "
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Trey Petty

January 24, 2025

5  out of  5
rating by Trey Petty
"Dylan Miera was by far the BEST insurance agent I have EVER spoken with BAR NONE!! He was extremely helpful and went beyond every question I asked of him and I will recommend him to everyone in the future!! I wish every insurance person was this kind and informative!! Thanks again, Dylan!!"
We responded:
"Thank you so much for the kind review! Dylan does a great job helping customers with their insurance needs. We are glad to have him on our team helping current and new prospective customers! -Logan Blackford State Farm Austin, Tx"
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Brooke Wakefield

January 24, 2025

5  out of  5
rating by Brooke Wakefield
"Logan and his team have been nothing short of amazing! A special shout out to Raquel Davila is well deserved. She answers all my questions very quickly and get things figured out! Highly recommend them for all your insurance needs!"
We responded:
"We are lucky to have Raquel helping all customers with their insurance needs! Thank you for the kind review! -Logan Blackford State Farm Austin, Tx"
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Lisbett Cortes Pulido

January 23, 2025

5  out of  5
rating by Lisbett Cortes Pulido
"Súper amable Raquel! Hemos tratado varias veces con ella por algunas cosas que he necesitado y todo el tiempo ha sido muy agradable y dispuesta a ayudar. Muy agradecida !"
We responded:
"Muchisimas gracias por sus palabras amables. Le agradecemos su confianza en Raquel, ella siempre esta lista para ayudar con sus polizas de seguro o preguntas que tiene. -Logan Blackford State Farm Austin, Tx"
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Heather Ricks

January 23, 2025

5  out of  5
rating by Heather Ricks
"Logan and his team are wonderful! I’ve worked with Dylan on multiple occasions and he is always friendly, prompt, and very easy to work with. I highly recommend them!"
We responded:
"Thank you so much for the review! Dylan does a great job helping customers with their insurance needs! -Logan Blackford State Farm Austin, Texas"
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Byron Carter

November 20, 2024

5  out of  5
rating by Byron Carter
"Mary was great. She had excellent customer service and helped me save some money."
We responded:
"We are glad Mary was able to help you save money on your insurance! She does a great job with all customers and we appreciate the review. -Logan Blackford State Farm Austin, Tx "
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Maria Trejo

November 15, 2024

5  out of  5
rating by Maria Trejo
"Llamé buscando seguro para mi carro y la señorita Raquel me ayudó, muy amable. Mil gracias a Raquel. ☺️"
We responded:
"Yaassss “¡Gracias por su comentario! Estamos feliz que Raquel le ayudó con lo que necesito.”"
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Jesus Villasenor

November 15, 2024

5  out of  5
rating by Jesus Villasenor
"Raquel helped me out today getting me a great policy! Highly recommend her!!!"
We responded:
"Thank you so much for the review! Raquel does a great job helping with all insurance policies! -Logan Blackford State Farm Austin, Texas "
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Jael Prado

November 15, 2024

5  out of  5
rating by Jael Prado
"Raquel helped me set up a life policy that was perfect for my budget and family needs. She was amazing and best customer service I’ve ever had!! Highly recommend her!!!!"
We responded:
"Raquel does an amazing job helping customers with their life insurance needs. We are so glad she was able to help you get the best life insurance plan for you and your family! -Logan Blackford State Farm Austin, Texas "
Profile photo of Yazbelle Figueroa

Yazbelle Figueroa

November 15, 2024

5  out of  5
rating by Yazbelle Figueroa
"I was unsure what insurance would fit me best and I had so many questions. Raquel was very helpful, she was so sweet and patient with me! I really appreciate the kindness and for answering all my questions."
We responded:
"Thank you so much for the kind words! Raquel does a great job helping all customer with their insurance and we are happy you were able to spotlight that. -Logan Blackford State Farm Austin, Tx "
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Michael Tabie

October 11, 2024

5  out of  5
rating by Michael Tabie
"I worked with Nick after buying a new home. He was incredibly helpful and professional. Nick walked me through the entire policy and helped me understand everything so we could decide what was best for us. Nick also helped me sort out additional discounts on our premium once our roof was installed."
We responded:
"Thank you so much for the review! We are happy to have Nick here helping customers with their insurance policies and finding discounts. -Logan Blackford State Farm Austin, Texas "
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Nicole Parish

October 3, 2024

5  out of  5
rating by Nicole Parish
"Mary Gomez was incredibly helpful to work with. I needed to make a lot of changes to my policy. Mary took care of all the details with ease. She asked all the right questions which took me in a different direction than I originally planned. I thought I wanted one thing but when she started asking me things, I realize I wanted something different and she help me get there. She also mentioned I could make changes on my renters insurance. I had totally forgot my had renters insurance! Once again, Mary walk me through the process of making the changes. All with a very kind tone of voice and in a relaxed and gentle manner. As a sidenote, I happened to be outside of a building on the side of a very, very busy and loud street. She had to keep requesting for me to repeat something because she couldn’t hear it over the traffic noises on my end. I was impressed her tone of voice stayed so courteous through the process. Overall, I came out of the experience receiving more than what I have thought I wanted when I went into it Thank you, Mary!"
We responded:
"Thank you so much for this review! We are so glad to have Mary here helping customers with all of their insurance needs. We appreciate you! -Logan Blackford State Farm Austin, Tx "
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Jeff Fritzer

September 10, 2024

5  out of  5
rating by Jeff Fritzer
"Logan has been magnificent in finding me the lowest rate for the best coverage possible!"
We responded:
"Thank you very much for the kind words! We are glad to have you as a customer and will continue to help with all of your insurance needs. -Logan Blackford State Farm Austin, Texas "
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paulo cunha

September 10, 2024

5  out of  5
rating by paulo cunha
"Best cheap car insurance"
We responded:
"Thank you so much for the review! We are glad to be able to help with your car insurance. -Logan Blackford State Farm Austin, Texas "
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Lev Volkovich

August 28, 2024

5  out of  5
rating by Lev Volkovich
"I'd leave more stars if possible. Great service and responsiveness! Erica is #1, helped me find a great rate and suitable coverage."
We responded:
"Thank you so much for the review! We are lucky to have Erica here with us and being able to help you find a great insurance rate. -Logan Blackford State Farm Austin, Texas "
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Omar Herrera

August 22, 2024

5  out of  5
rating by Omar Herrera
"Mary Gomez was patient, very knowledgeable and quick throughout the whole process would recommend."
We responded:
"Thank you so much for the kind words! We are so glad we could help you with your insurance needs. -Logan Balckford State Farm Austin Texas "
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Jeff Johnson

June 19, 2024

5  out of  5
rating by Jeff Johnson
"I just called the Blackford Agency and spoke with Nick. He was very helpful with the information I needed and in a timely manner. Thank you Nick!"
We responded:
"Thank you so much for the review! We are lucky to have Nick here to help with any insurance needs and other questions. -Logan Blackford State Farm Insurance Austin, Tx "
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Farid Jafri

June 13, 2024

1  out of  5
rating by Farid Jafri
"Called them to get a new renter’s insurance today. Told them my existing one was with another agent which was supposed to be cancelled 3 months ago and the backdated cancellation was in progress. So I didn’t want to touch that. They said “I got you” twice, took my information, and said they would call me back in a few minutes. Next thing I know the agent with whom the cancellation was in flight gives me a call to confirm my cancellation and asks me if I need another renters insurance. Logan’s office never calls me back. Understandable that these agents usually know each other so they communicate but this whole thing felt extremely toxic. It felt like I had no privacy or the freedom to take my business elsewhere."
We responded:
"Sorry for any confusion! Anytime someone is with another local agency we have a protocol to reach out to that other office as a transfer would be initiated from their end and we want to respect all local agencies by not seeming like we are trying to take their customers without them having a chance to talk with the customer or know what is going on. If you still need assistance please reach out and I will personally help you. Thank you! -Logan"
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Cynthia Garcia

March 20, 2024

5  out of  5
rating by Cynthia Garcia
"My mom bought a new car and needed insurance fast! My mom says Erica Guerra Pina was the best representative she could have hoped for! She was not only kind, but very patient when helping my mom understand her benefits and what they would cover. I automatically love anyone who is nice to my mama Erica is a 10/10 in my book♥️"
We responded:
"Thank you so much for the review! Erica is amazing helping our customers and glad to hear your mom had a great experience. -Logan Blackford State Farm Austin, Tx"
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Ahmadyar Hotak

February 22, 2024

1  out of  5
rating by Ahmadyar Hotak
"Logan Blackford. State Farm. Is the worst company. Special those people. Who working inside the office. Makes changing. Looks like racist. I,am hoping the headquarter. Starting investigation . Their employees only the in charges. Dudes. Please do not go to them. They’re not Honestly with customers. Looks like they take extra money. Like stealing. Also at the End of contract they will tell you we are not able to renew your contract again. Bad experience from State Farm do not waste time."
We responded:
"I am sorry to hear your frustrations about the decision from corporate. Our office will continue to be here to try and help you anytime you need and as we discussed on the phone we look forward to trying to help you in the future! Thank you! -Logan Blackford State Farm "
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Carlos Martinez

January 17, 2024

5  out of  5
rating by Carlos Martinez
"Thanks to Dylan, I was able to receive help with my life insurance needs."
We responded:
"We are glad that Dylan was able to help you with your life insurance needs! -Logan Blackford State Farm Austin, Tx "